Student Account Representative-10-04

Location: Schaumburg, IL
Date Posted: 10-04-2017
This opening is in the IN School and Out of School team. Education & Knowledge: Associates degree is desired Strong customer service skills Ability to write narrative reports Proficient knowledge of Microsoft Word and Excel 1-3 years experience in collections for service industry Skills & Abilities: Strong orientation towards high-volume, fast paced, time sensitive business operations Knowledge of internal control concepts and principles Knowledge of financial aid process or experience High ethical standards Working Conditions/Physical Demands: Fast paced, with significant people interaction. No lifting over 20 pounds, minimal reaching, bending and stooping. Normal office environment 

General Summary: Address and pursue collection of past due accounts and delinquent balances through direct contact with students by letter, telephone, email and skip tracing. Negotiate with students in establishing payment plans to bring accounts current. Principal Duties & Responsibilities: (* Essential functions) • Responsible for managing all incoming and outgoing correspondence including but not limited to incoming student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices and dunning letters • Manage all activities in CampusVue • Coordinate live contact campaigns to ensure consistent communication with out of school students • Manage student portfolio to ensure compliance with department policy and procedure • Work with all necessary departments to minimize bad debt by utilizing information on the AMD earned A/R and other reports 
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