Administrative Assistant- NE

Location: Omaha, NE
Date Posted: 10-04-2017
DUTIES AND RESPONSIBILITIES
1. Conducts initial review of routine and non-routine Evidence of Insurability requests to verify forms are in good order and are set up appropriately in ARDIS
2. Prepares correspondence to request missing medical information as needed
3. Validates authorization requirements; requests MIB inquiries and reports codes as needed based on established guidelines
4. Evaluates routine and non-routine applications and MIB responses to make underwriting decision for requests within designation authority; refers all other cases to Medical Underwriter team
5. Develops and applies strong working knowledge of LFG products, contracts, and compliance requirements
6. Acts as a liaison between EOI and other departments, responds to client inquiries, coordinates “best practices” with internal customers
7. Securely handles confidential information to protect company operations and individual applicant privacy
8. Escalates more complex issues/concerns to senior team members and/or management
9. Provides customer service to internal/external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to create a recommendable customer experience
10. Recognizes general issues/concerns and suggests process improvements
• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Meets or exceeds departmental quality and service standards.
• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Makes routine and non-routine decisions, applying limited but increasingly more discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures and guidelines.
• Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
• Provides a diverse range of information and performs a diverse range of tasks/transactions related to common programs and services.

EDUCATION AND EXPERIENCE
• High School or GED (Minimum Required)
 
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