Mail Room Assistant-NC

Location: Greensboro, NC
Date Posted: 10-04-2017
Applies foundational knowledge to service requests for paper and microfiche policy files including preparing and filming documents and processing microfilm, purging terminated files and preparing specific documents to be scanned and indexed into AWD
Sorts correspondence by plan number, contract number or policy number and file type
Accesses mainframe systems to identify contract number or policy number and company code
Files and retrieves information using a variety of media (i.e., paper/ image)
Performs basic typing for file folder/label preparation
Pulls files and locates current beneficiary and/or signature documents
Prepares documents for scanning, operates imaging equipment, and/or indexes the imaged correspondence via the AWD system
Scans internally created documents and policy files on microfiche and AWD
Performs specific data entry functions
Updates and maintains multiple inventory and tracking systems
Performs routine research and resolves issues related to incomplete, unidentified and/or misdirected files and correspondence
Provides customer service to internal stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs
Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility
Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately
Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role
Meets or exceeds departmental quality and service standards
 
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