IT Operations/Process Consultant-09-13

Location: Racine, WI
Date Posted: 09-06-2017
Description Skills required for this role include but are not limited to: ? Able to work independently with just a vision and is then able to make the right connections to drive the right activities and actions to meet that vision. ? Understands internal IT processes, including ITIL practice, and the need for alignment across internal IT functions ? Is hands-on and able to complete certain deliverables on their own. Specifically, those related to ADMI. ? Experience creating/using metrics to drive operational improvement ? Familiar with Lean Six Sigma process improvement approaches ? Good communicator, both oral and written ? Experience writing technical How-to documents ? Experience leveraging video learning tools ? Creative thinker Specific responsibilities: ? Analyze internal IT operational processes, identify process efficiency opportunities while maintaining process auditability, security and ease-of-use requirements and lead activities to implement same ? Build a sustainable operational scorecard ? Write and publish standards and/or processes ? Educate department personnel on changes or new processes via formal training, Quick Cards, documentation, targeted video, or any combination of the above to achieve greatest penetration and impact. ? Take ownership for driving activities
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